Privacy Policy

Effective from 12 July 2026

1. Who we are

The controller of this privacy policy is Piedzīvojumi LV SIA, reg. no. 40203707279, registered address: Kaņiera iela 6A, Riga, LV-1063, Latvia. E-mail: [email protected], phone: +371 2 93 43 132.

This policy applies to the websites piedzivojumi.lv and adventureslatvia.com.

2. What data we process and why

Booking data — name, surname, e-mail, phone, number of participants and the selected adventure. We use it to process and fulfil your booking (performance of a contract), and to send confirmations and reminders.

Payment information — amount, payment method and status. Card or online banking details are processed by the bank or payment service provider; we never see or store them.

Gift card data — buyer and recipient information needed to issue and redeem a gift card.

Communication data — if you contact us by e-mail, chat or WhatsApp, we process your message and contact details in order to reply.

Visit data (statistics and security) — IP address, approximate location (country, city), device and browser type, pages visited and time of visit. We process this based on our legitimate interest in improving the website and protecting its content from misuse. Stored for no longer than 90 days.

Identity verification with Facebook — if the website is opened unusually many times from one device, we may, for security reasons, ask you to verify your identity by logging in with Facebook. In that case we receive your name, e-mail address and profile picture from Facebook — only if you consent at the moment of login.

3. Cookies

The website uses first-party cookies — necessary ones (e.g. for sessions and the booking cart) and statistics cookies (for visit counting and identifying the visit source; stored for up to 1 year).

With your consent we also use third-party tools with their own cookies and privacy terms: Google Analytics (visit analysis), Meta Pixel (ad performance), Hotjar (usability analysis) and tawk.to (chat widget). You can delete or block cookies in your browser settings.

4. Who we share data with

We share data only with service providers necessary for running the website: hosting provider, payment processors, e-mail services and the analytics tools listed above. We never sell your data or pass it to third parties for marketing purposes.

5. How long we keep data

Booking and payment data — as long as accounting regulations require (up to 5 years). Visit statistics — up to 90 days. Communication — up to 2 years after the last exchange.

6. Your rights

You have the right to request access to your data, to have it corrected or deleted, to restrict or object to processing, and to receive your data in a portable format. If you believe your data is processed unlawfully, you may lodge a complaint with the Latvian Data State Inspectorate (dvi.gov.lv).

7. Data deletion

To request deletion of your data (including data received when logging in with Facebook), write to [email protected] from the e-mail address you used for communication or booking. We will delete the data within 30 days, except what the law requires us to keep (e.g. accounting records).

8. Changes to this policy

If we make significant changes to this policy, we will publish the updated version on this page with a new effective date.